Managed I.T. Services and Solutions
Cynex ITS’s managed I.T. services can help eliminate your company’s technology-based headaches.
Managed I.T. Services and Solutions
Cynex ITS’s managed I.T. services can help eliminate your company’s technology-based headaches.
Do you depend on technology to maximize the efficiency of your business? Has that technology ever let you down?
If you are like other businesses, you have your fair share of horror stories. Whether you have tales of downtime brought on by computer or network problems, or simply don’t like how much your organization is paying to keep your I.T. up and running, Cynex ITS is here to produce results.
Our flat-rate service plan will deliver your company enterprise-level I.T. support and solutions that are tailor-made to relieve all of your organization’s technology-induced pain points.Predictable I.T. budgeting with a flat-rate service plan! With our highly affordable managed I.T. services, you will never have to worry about the expense of repairing a network or workstation problem again.
Cynex ITS provides multiple I.T. services to help your business increase efficiency and deliver the peace of mind that goes hand-in-hand with optimal uptime.
We can help put you in a position where your technology issues won’t stand in the way of your company’s profitability.
Ensure your employees can focus on their task, and not your I.T.!
Using us as your complete I.T. department can allow the people that make your organization run, be able to work without interruption from technical issues that plague less efficient companies.
Our monitoring and maintenance services provide companies with avenues to be more efficient and exceed projections, which often leads to the potential for rapid growth.
Since we catch most problems before they occur with our remote monitoring tools, there is no interruption of service and no downtime.
When your software needs updating, it is done outside of regular business hours, ensuring your workstations are ready to go when your staff arrives for work.
We all know that catastrophes can happen at any time.
What do you do if you’re having a network issue and your administrator called out for the day? It's going to cost you in downtime!
With Cynex ITS’s managed I.T. services and support, we wholeheartedly believe that you will see the value in our services in your operational efficiency. Our services pay for ourselves in uptime.
This destruction of downtime will keep your business efficient and productive. Some of our managed services include:
- Remote Monitoring and Maintenance
- Comprehensive I.T. Support
- Vendor Management
- Security Solutions
- Help Desk with Experienced Technicians
As a Cynex ITS partner, you'll experience efficient and high-quality I.T. consulting and support.
Computer and network support for Ghana and surrounding areas small and mid-sized businesses.
Downtime is a profit killer. At Cynex ITS, we recognize that to maximize profitability, your company’s
I.T. has to be up-and-running.
That’s why we provide comprehensive I.T. support to small and mid-sized businesses in Ghana and the surrounding areas.
Our computer support services are delivered in an affordable, monthly rate based on the hardware you have in place. Take advantage of optimal uptime and experience for yourself the benefits that Cynex ITS’s managed I.T. and computer repair services present businesses like yours.
If your hardware breaks, our tech support is there to fix it!
Your computers will fail. Through wear-and-tear, any system’s internal components will eventually break down, leaving you to pick up the pieces.
Fortunately for you, the technology professionals at Cynex ITS possess the expertise to provide a thorough analysis of almost any piece of computing hardware or accessory. Our ability to determine the root of a problem, find a solution for the problem, and implement a solution sets us apart from the competition.
With our fast and accurate analysis, we are then able to fix or replace the malfunctioning piece of hardware and get it working again quickly, limiting downtime.
Software Licensing and Management
Experience the most effective day-to-day operations with up-to-date software.
In this information age, software drives business. Software companies know this. To keep running the most current versions of productivity or management software, you will need to acquire the licenses needed to accommodate computing your staff’s software needs.
Need Office 365 or other professional software licensing? We can manage all your software licenses and may even get better vendor pricing. We will securely document and maintain all your software licenses for your business, leaving you to do something more productive.
At Cynex ITS, we take handling software licensing to make sure that your company’s software is up to date and delivered properly.
Help Desk Services
Whenever your employees experience a major I.T. issue, it takes a serious toll on their ability to be productive.
This is especially true if the problem exceeds the technical knowledge or capabilities of your business’ “go-to” I.T. person. To remedy this, Cynex ITS offers Help Desk Support as an optional part of our Comprehensive I.T. support service.
Anytime that your employees experience difficulty with their technology, we are one phone call away. Our professional I.T. team will be able to assist them and find a solution for whatever I.T. problems they have.
IT Consulting Services
We Provide Professional I.T. Consulting Services
Providing thorough and complete I.T. road maps for small and mid-sized companies in Ghana and the surrounding areas.
Small and mid-sized businesses need to be efficient to be competitive. At Cynex ITS, we deal with efficiency. We provide comprehensive I.T. Consulting services to companies that are looking to leverage their company’s I.T. into higher degrees of productivity, and ultimately, profitability.
To take your business to the next level, you’ll need to cut out the redundancies in process and cost. The most successful companies will acknowledge the best ways to get the most out of the resources that are available to them. If your company is looking to enhance efficiency, and with it, boost organizational bottom-line profits, consider our professional I.T. consulting service. We have the knowledge and the expertise necessary to make your technology work best for you.
Our team is versed in all types of business technology.
- The consultants at Cynex ITS are extremely proficient at working with you to find business- minded solutions for any I.T. related situation. We will create a customized I.T. road map that incorporates all types of information, such as:
- Organizational computing requirements
- Present and future business strategies
- User needs and opinions
- Company guidelines and procedures
With this information in hand, our team can go to work implementing technology to meet your needs and thereby delivering to your company a complete computer infrastructure that is constructed specifically for your business. Our consulting services don’t stop there. We provide ongoing consultations to ensure that your technology is meeting all of you and your staff’s business needs.
We take into account where you are going, not just where you are.
Improve the speed in which tasks get done by implementing technology enhancements. You can bring automation to many aspects of your business, and get more done, from more places, anytime; you just have to know where to start. Our consultants know how to put together a solid I.T. infrastructure and are well versed in industry best practices. At Cynex ITS, we are known as the top managed services provider in the Ghana and surrounding areas area and our I.T. solutions allow you to leverage your technology in a way that improved process and provides superior efficiency. Take your business above and beyond with Cynex ITS.
Proactively prevent network and workstation I.T. issues with our remote monitoring solution.
We know how frustrating it can be whenever a computer, a printer, or your network goes down. It prevents people from being able to complete their daily tasks, which adds to the cost of operations, and the cost of repairing the problem.
With Cynex ITS’s remote monitoring service, you never have to worry about that again.
Our monitoring software is installed on all your workstations and your servers.
The detection of any unnatural condition will trigger a notification to be sent to our Network Operations Center (NOC). The NOC generates a ticket using this information and notifies our technicians that investigate the issue.
Our remote login tool allows us access to any managed PC, so our knowledgeable technicians can virtually see what is on your employee's screen when they have an issue.
This tool also allows our technicians to navigate around inside the operating system (OS), and quickly fix potentially critical issues. This system significantly limits the ambiguity that results in frustrating communication breakdowns.
Our affordable and flat-rate Remote Monitoring service will proactively eliminate serious errors before they occur.
Keeping your software and firmware up to date is crucial to keeping your workstations and servers running smoothly.
New viruses, Trojan horses, and other malware are created every day. They are designed to exploit holes in software code to gain access to your system.
While all major software companies do a great job in “patching” these holes, users are known to be regularly naive or careless.
With our remote maintenance solution, we work with your staff to take care of all the essential maintenance that your computer systems need.
Employ Us as Your Company's Virtual CIO
We understand the technology-latent issues that keep you up at night.
You may have questions such as, "How will I grow my business while minimizing expenses", or, "How will I protect my data from situations like natural disasters and all the malicious entities out there?"
You aren't alone.
Many business owners and executives at small and mid-sized businesses are tearing their hair out trying to come up with solutions for some of the most frustrating and time-consuming issues their company faces.
At Cynex ITS. we deal in solutions!
What if we told you that we could supply you with consultations, just like a Chief Information Officer, at a fraction of the cost? The I.T. professionals atCynex ITS can do just that.
With our Virtual CIO service, we provide you with an I.T. road map aligned specifically to make your business more profitable.
Our vendor management service works with third-party vendors to help you reduce bottom-line expenses and present your solutions on the determination of which hardware and software suppliers will work best to suit your needs.
Our service ranges from a simple consultation to a more in-depth program of infrastructure management.
In this way, our Virtual CIO offering is sure to be a valuable asset to rely on when it’s time to evaluate your company’s technology needs.
Increase Your Company's Efficiency
We all have that one person in the office that people turn to whenever they have a problem with their technology. You may even be witnessing a decline in performance from them because of this.
Those people who become the office "hero" often get burnt out quickly and see their performance diminish because they spend most of their time arguing on the phone with vendors.
You need a central point of contact that can handle all these issues and solve them effectively and efficiently.
The I.T. professionals at Cynex ITS are proud to provide this service as a part of their flat-rate managed services contract.
Having us on board can free you and your office hero up so that you can focus on the administration of your business.
It also helps that we speak technical jargon, so vendors are less likely to point fingers because we can tell them the solution they need to implement.
With our Vendor Management service, we take a physical inventory of all of your hardware and software along with serial numbers, warranties, registrations, licenses, and configurations, keeping them documented for easy access. This helps limit downtime when something breaks or is damaged.
Anytime you need a new piece of hardware or software; or are simply having a problem with a particular part of your I.T., all you have to do is call us.
Since we have this information on hand, we will take the time to handle the relationship with the necessary vendors on your behalf. When we’re done, we will inform you of what was done or is expected to be done in real-time.
Co-Managed I.T. Services
Cynex ITS’s Co-Managed I.T. Service
Our Co-Managed Services are designed to support businesses that have an I.T. department or I.T. staff member already onsite but are looking for assistance with the daily care and maintenance of their I.T. networks.
Our team of technology experts, engineers, and specialists act as an extension of your I.T. staff and provide you all the advantages of I.T. service and support while sparing you the high costs of managing your I.T. in-house.
Our goal is to work with your I.T. department to increase the overall capabilities of the staff. We assist with:
- Servers
- Client Desktops
- Network Devices
- Network Storage
- Network Security
- Cloud Computation
- Cloud Storage
- Cloud Security
- Collaboration
- Data Protection
The Perfect Solution for Mid-Sized Companies
You have a dedicated I.T. staff, but they need help and more time to perform their mission-critical duties. Give that time back to them.
Cynex ITS can augment your current I.T. staff and take over all the “daily grind” duties, freeing up your in-house support to do what you hired them to do. Cynex ITS maintains Tier 1, 2, and 3 technicians, fully capable of offering advanced support for mission-critical operations or more mundane day-to-day tasks, depending on your individual need.
Avoid the unnecessary expense of building your in-house I.T. team and let the experts at Cynex ITS supplement your operations with a more affordable and sensible solution.
What are the benefits of Co-Managed I.T. Services?
When it comes to managing corporate I.T., most companies choose to either hire an in-house expert or team of experts or outsource this function to an experienced I.T. vendor. While these two approaches are certainly among the most common, a new, hybrid approach called “co-management” offers several advantages.
Co-management enables companies that have an in-house I.T. staff to supplement their in-house resources with outside expertise. The most common scenarios in which companies choose a co- managed I.T. approach include:
- Scenario 1
The in-house I.T. staff is focused on high-level, strategic I.T. issues and planning and needs support for such day-to-day tasks as troubleshooting, helpdesk services, software upgrades, data backup, etc.
- Scenario 2
The in-house I.T. staff is capable of carrying out the day-to-day tasks but requires outside advice regarding the organization’s overall I.T. strategy.
- Scenario 3
A company has entered a rapid growth phase and needs to scale up its I.T. services to support internal growth.
- Scenario 4
Companies have a well-developed, in-house I.T. staff at their headquarters location but need a reliable solution for remote branch locations.
Key Benefits of a Co-Managed Solution
- MORE Productivity:
With a co-management approach, IT support is available 24*7 even if your in house staff is on vacation or taking sick leave. This increased responsiveness can reduce downtime and in turn increase employee productivity.
- Increased Security
With outsourcing to a co-managed service provider comes the benefit of that provider’s access to the latest technology and IT best practices. This reduces the burden on your in-house staff of having to stay abreast of emerging IT security threats and ensures that your company has the best protection possible.
- Lower
Because most co-management IT services are provided for a fixed monthly fee, they offer businesses greater predictability in terms of their IT expenses as well as lower overall IT costs and reduced overhead.
What are the benefits of Co-Managed I.T. Services?
The Cynex ITS Co-Managed Service Desk model is designed to support businesses that have an I.T. Department but are looking for assistance with the daily care and maintenance of their I.T. networks.
We will provide access to our Service Desk and enterprise-level management tools and services. Tools Include:
- Ticket entry portal
- Proactive monitoring software
- Customized reports
- Asset management software
- Password Management
- Identity Security Management Services Include:
- Scheduled business reviews
- Life cycle replacement forecasting
- Strategic budget planning
- Consulting services
- Vendor management services
I.T. Vendor Management.
Employ Us as Your Company’s Virtual CIO
We understand the technology-latent issues that keep you up at night.
You may have questions such as, “How will I grow my business while minimizing expenses”, or, “How will I protect my data from situations like natural disasters and all the malicious entities out there?”
You aren’t alone.
Many business owners and executives at small and mid-sized businesses are tearing their hair out trying to come up with solutions for some of the most frustrating and time-consuming issues their company faces.
At Cynex ITS. we deal in solutions!
What if we told you that we could supply you with consultations, just like a Chief Information Officer, at a fraction of the cost? The I.T. professionals atCynex ITS can do just that.
With our Virtual CIO service, we provide you with an I.T. road map aligned specifically to make your business more profitable.
Our vendor management service works with third-party vendors to help you reduce bottom-line expenses and present your solutions on the determination of which hardware and software suppliers will work best to suit your needs.
Our service ranges from a simple consultation to a more in-depth program of infrastructure management.
In this way, our Virtual CIO offering is sure to be a valuable asset to rely on when it’s time to evaluate your company’s technology needs.
Increase Your Company’s Efficiency
We all have that one person in the office that people turn to whenever they have a problem with their technology. You may even be witnessing a decline in performance from them because of this.
Those people who become the office “hero” often get burnt out quickly and see their performance diminish because they spend most of their time arguing on the phone with vendors.
You need a central point of contact that can handle all these issues and solve them effectively and efficiently.
The I.T. professionals at Cynex ITS are proud to provide this service as a part of their flat-rate managed services contract.
Having us on board can free you and your office hero up so that you can focus on the administration of your business.
It also helps that we speak technical jargon, so vendors are less likely to point fingers because we can tell them the solution they need to implement.
With our Vendor Management service, we take a physical inventory of all of your hardware and software along with serial numbers, warranties, registrations, licenses, and configurations, keeping them documented for easy access. This helps limit downtime when something breaks or is damaged.
Anytime you need a new piece of hardware or software; or are simply having a problem with a particular part of your I.T., all you have to do is call us.
Since we have this information on hand, we will take the time to handle the relationship with the necessary vendors on your behalf. When we’re done, we will inform you of what was done or is expected to be done in real-time.
Co-Managed I.T. Services
Cynex ITS’s Co-Managed I.T. Service
Our Co-Managed Services are designed to support businesses that have an I.T. department or I.T. staff member already onsite but are looking for assistance with the daily care and maintenance of their I.T. networks.
Our team of technology experts, engineers, and specialists act as an extension of your I.T. staff and provide you all the advantages of I.T. service and support while sparing you the high costs of managing your I.T. in-house.
Our goal is to work with your I.T. department to increase the overall capabilities of the staff. We assist with:
- Servers
- Client Desktops
- Network Devices
- Network Storage
- Network Security
- Cloud Computation
- Cloud Storage
- Cloud Security
- Collaboration
- Data Protection
The Perfect Solution for Mid-Sized Companies
You have a dedicated I.T. staff, but they need help and more time to perform their mission-critical duties. Give that time back to them.
Cynex ITS can augment your current I.T. staff and take over all the “daily grind” duties, freeing up your in-house support to do what you hired them to do. Cynex ITS maintains Tier 1, 2, and 3 technicians, fully capable of offering advanced support for mission-critical operations or more mundane day-to-day tasks, depending on your individual need.
Avoid the unnecessary expense of building your in-house I.T. team and let the experts at Cynex ITS supplement your operations with a more affordable and sensible solution.
What are the benefits of Co-Managed I.T. Services?
When it comes to managing corporate I.T., most companies choose to either hire an in-house expert or team of experts or outsource this function to an experienced I.T. vendor. While these two approaches are certainly among the most common, a new, hybrid approach called “co-management” offers several advantages.
Co-management enables companies that have an in-house I.T. staff to supplement their in-house resources with outside expertise. The most common scenarios in which companies choose a co- managed I.T. approach include:
- Scenario 1
The in-house I.T. staff is focused on high-level, strategic I.T. issues and planning and needs support for such day-to-day tasks as troubleshooting, helpdesk services, software upgrades, data backup, etc.
- Scenario 2
The in-house I.T. staff is capable of carrying out the day-to-day tasks but requires outside advice regarding the organization’s overall I.T. strategy.
- Scenario 3
A company has entered a rapid growth phase and needs to scale up its I.T. services to support internal growth.
- Scenario 4
Companies have a well-developed, in-house I.T. staff at their headquarters location but need a reliable solution for remote branch locations.
Key Benefits of a Co-Managed Solution
- MORE Productivity:
With a co-management approach, IT support is available 24*7 even if your in house staff is on vacation or taking sick leave. This increased responsiveness can reduce downtime and in turn increase employee productivity.
- Increased Security
With outsourcing to a co-managed service provider comes the benefit of that provider’s access to the latest technology and IT best practices. This reduces the burden on your in-house staff of having to stay abreast of emerging IT security threats and ensures that your company has the best protection possible.
- Lower
Because most co-management IT services are provided for a fixed monthly fee, they offer businesses greater predictability in terms of their IT expenses as well as lower overall IT costs and reduced overhead.
What are the benefits of Co-Managed I.T. Services?
The Cynex ITS Co-Managed Service Desk model is designed to support businesses that have an I.T. Department but are looking for assistance with the daily care and maintenance of their I.T. networks.
We will provide access to our Service Desk and enterprise-level management tools and services. Tools Include:
- Ticket entry portal
- Proactive monitoring software
- Customized reports
- Asset management software
- Password Management
- Identity Security Management Services Include:
- Scheduled business reviews
- Life cycle replacement forecasting
- Strategic budget planning
- Consulting services
- Vendor management services
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